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5.0SERVICE
4.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
633 ratings and 279 comments received in the last 90 days.
11 February 2025
We were extremely satisfied, our salesman was Michael Berry from the Manchester branch who we deal with each time we change cars. He is fantastic at what he does and makes everything so easy.
10 February 2025
The whole process was really easy. Matthew Bernard and Michael Berry made sure that the process of building a spec, getting a quote, dealing with the finance as well as collection of the car was as easy as possible. I will definitely be back to buy a
06 February 2025
The Centre had a wide range of models on display and the service provided by Michelle was excellent. Everyone I encountered was extremely helpful, efficient and knowledgeable.
27 January 2025
Kept up to date when my new car would be at the garage & received a full video
22 January 2025
everything was smooth and perfect
21 January 2025
The team at Williams BMW in Manchester, particularly Sam Cleverly out Sales Rep were superb. Good communications, knowledgable, good deals, and the Handover process was the best I have ever experienced, well done all at Williams!
21 January 2025
Very efficient and extremely friendly with an excellent knowledge.
19 January 2025
Oliver handed my car over and the experience was excellent
17 January 2025
The car was prepped and ready, The big reveal was quite spectacular and we received some surprise gifts. it all made us feel rather special. very welcoming personnel, coffee was offered immediately. Michelle Kelly went through everything v patiently.
13 January 2025
If it was possible to give Sanjeeve a12 out of 10 I would. Excellent service throughout my dealings. What a "team" at Williams ! It certainly feels a friendly and efficient family business.
13 January 2025
The meeting at the BMW Centre was informative and the handover was dealt with efficiently and professionally.
12 January 2025
We were updated regularly with the progress of our new build car and the day of collection was made extra special with the thoughtful flowers and Williams bear, and then the final reveal was very dramatic and impactful.
11 January 2025
Got the exact car we wanted in a very tight timeframe good price for both sale and purchase everything made easy. Handover experience amazing
09 January 2025
Sanjeev was very good and the car was well presented.
04 January 2025
Helpful, friendly and professional sales person
29 December 2024
Excellent service and upgrades
25 December 2024
Very smooth and helpful as usual. This is the third car I have bought from Michael Berry.
22 December 2024
Purchase process and delivery have been rather complicated because of the DVLA network. Michelle did a great job and offered to stay til very late just I could pick up my car on the same day. Appreciate it.
21 December 2024
Completely satisfied, Fantastic, good communication, arrived earlier than expected thanks
19 December 2024
Williams is not my local BMW centre. I called in by chance on passing and following discussion about the car I wanted, the centre were able to put together a deal that I was happy to proceed with. This was unexpected on a chance visit.
15 December 2024
The whole process was great and very easy. Sanjeev was dealing with me on the day i picked up my car and he was fabulous and it was very nice receiving a call days after asking how everything's going and if i'm enjoying my new car!
10 December 2024
Wonderful experience
06 December 2024
Professional and easy handover of the vehicle
06 December 2024
I am always extremely well looked after when I take delivery of my new BMW cars from the team at Williams Manchester.
05 December 2024
The service from start to finish was exciting as this was my first experience and was made easier by Ismaeel
05 December 2024
Everything was brilliant
29 November 2024
Kept in nformef
27 November 2024
The team went over and above to get me into the car I was looking for
27 November 2024
I worked from the showroom on handover day and the facilities were insanely good. Also, I wanted to thank your reception staff and all the ladies that were serving drinks. Wonderful experience
25 November 2024
All staff were very helpful, the site was clean, i was well looked after.
14 February 2025
You damaged my car, and now your staff is asking me to pay for the recovery and take the car, or else I will have to cover the cost of your mistake
14 February 2025
Kept informed throughout the service day
14 February 2025
As above
14 February 2025
It did not start well, but ended well
14 February 2025
Williams service was poor - firstly customer blamed for issues. Replacement car declined until customer raised issue with UK BMW customer service. Almost impossible to contact Williams service - calls not answered and email response is delayed.
13 February 2025
I highly recommend Williams BMW! Professional, efficient service with quick fault diagnosis. Sophie was exceptional - attentive and knowledgeable. A seamless, top-notch experience!
13 February 2025
The MOT booking process was straightforward, professional, and timely.
13 February 2025
Went in for service due to Recall. Tried to contact the William's branch through BMW website which inform me that the branch will give me a call. However that call never happened and only received a call back after about 1 year.
13 February 2025
all the staff were so nice, when I sitting there waiting for my car to get repaired, some lady would ask me if to needed a drink or water. cool.
13 February 2025
Car has been sorted however customer service was poor.
13 February 2025
Good service
13 February 2025
Very satisfied with everything except receiving the wrong video on email our reg showing at beginning then different car on video
11 February 2025
As usual the best. Good service provided by Morgan
10 February 2025
As above
10 February 2025
Look after with perfect service was unbelievable
10 February 2025
Came in for a service and it was fast and efficent.Customer service was friendly and the waiting area comfortable and quiet.
10 February 2025
Everything was on time and as promised, couldn't fault the service. Oh and lovely to have my car cleaned (it was a state before I came in)!
09 February 2025
Good service but expensive.
09 February 2025
Customer service was great, had the issue rectified the same day (which I didn't think would be the case) and even gave it a valet for me. All round very pleased with the experience
09 February 2025
As above.
09 February 2025
Just quite simply a excellent service
08 February 2025
Confident that service was carried out
08 February 2025
I have confidence in the technicians and the work carriedbout
08 February 2025
Everything was sorted and car handed back clean and polished
08 February 2025
The service agent went above and beyond when I had an issue. I think her name was Lanissa, excellent customer service 5 stars
08 February 2025
Please see above
08 February 2025
Good experience at Manchester williams BMW
06 February 2025
No questions answered , no updates provided and no trial runs taken before returning the car. I was told that the car was road tested but I had mileage records before and after and the app tracks it as well
05 February 2025
Always a great experience here of which a lot of other bmw dealers could learn alot from.
05 February 2025
See answer to question 1
05 February 2025
In addition to the oil service the car was fully checked over washer fluid topped up and air pressure checked and tyres properly inflated
05 February 2025
The experience could have been better. The car wash was average and the car had not been valeted. I'd expect better from a premium brand.
05 February 2025
I feel that's ok
04 February 2025
Excellent service.
03 February 2025
Morgan is really good and professional
03 February 2025
.
03 February 2025
All staff very helpful
03 February 2025
The service experience was very good but unfortunately the only available car wash was an automatic roller machine which I was advised not to put my M3 through as it damages paintwork. With a £500 service there should be a valeter available.
03 February 2025
My vehicle has not been serviced.
02 February 2025
Excellent communication
02 February 2025
I'm not satisfied at all. When I gave my car in your only job was to do some diagnostics. When I gave it in it was starting and driving normally. Now when I picked it up, it can't start properly and stopped on the road about 3 times. You broke my car
01 February 2025
All the staff except one man was rude and snobby
01 February 2025
I am driving BMW cars for last 20 years. Whenever I had problems in my cars they have solved my problems.
01 February 2025
Service was exceptionally good
01 February 2025
Quality well organised.
31 January 2025
. I had just paid £300 for a new tyre for the due to MOT ;the least they could do was ensure both tyres at the back were equally balanced in terms of tyre pressure . they just replaced my back tyre and inflated it . At least check they are equal
31 January 2025
Great Service throughout from start to finish.
31 January 2025
They check all my car for any issues and let you know. With there traffic light system ????
31 January 2025
Only this last time failed mot for headlight but had passed it before over 3 years but I will be having done on 24th this month 1100 plus vat hope to recieve some discount and I am a loyal long time customer who as spent over 8k so far regards mark
31 January 2025
Always friendly and professional.
31 January 2025
Excellent customer care. The lady who served me was amazing.
31 January 2025
Easy experience.
31 January 2025
I have a bad back and asked for my seat not to be moved. All items my car was in for were done and my seat was not moved.
29 January 2025
Excellent service no problems
27 January 2025
Adam Rainford was very good on email and Nathan Wilson ensured our travel expenses were reimbursed as agreed.
27 January 2025
They said 2 hours maximum and did take a little longer. However the car wasn't washed and they did ask me it would take 25 minutes but because I was waiting a while longer already I decided not to
27 January 2025
Efficient. Kept informed.
27 January 2025
Everything that my car was booked in for was done on time
26 January 2025
The service provided by the team was a great standard.
25 January 2025
The car drop off and pick up was smooth and easy and everybody new there part
25 January 2025
Actually pretty poor. I was told I will get my taxi fares refunded upto £30. No funds received so far
25 January 2025
This visit was for air balloon recall. I used the opportunity to get repair to malfunctioning front passenger window. The complementary mini service also made the visit worthwhile.
25 January 2025
Brilliant
25 January 2025
Good service on the day but need to improve service for getting quotes for non-standard service items
25 January 2025
Only issue was length of time to get a slot..esp as it was a recall rather than me booking it in.
25 January 2025
Very good kept up to date all the time
24 January 2025
Excellent service
24 January 2025
Efficient, assisted with re-booking when needed, kept up to date.
24 January 2025
Don't feel respected as a customer and still have ongoing issues.
24 January 2025
Valeting was poor
24 January 2025
Friendly, helpful staff
23 January 2025
Morgan I think was the rep who dealt with us. V welcoming accommodating and efficient
23 January 2025
I was very satisfied with the works and the ease of access.
23 January 2025
Problem fixed
22 January 2025
Easy process. Able to organise a courtesy car through booking in advance. Also extended use of the courtesy car due to need to order and fit a replacement tyre. Calls received to update me during the process.
22 January 2025
Service took much longer than agreed and the car was dirtier outside than when I took it in!
22 January 2025
Everything was done exactly as asked.
22 January 2025
Did exactly what i expected
22 January 2025
problem sorted, the lady who looked after me was polite, professional and helpful.
21 January 2025
Really poor service , service department staff don't understand the importance of customers time. Been twice now and still not able to change my tyres. None in stock for me!!
21 January 2025
Problem not resolved.
21 January 2025
Inconvenient opening times, confusing drop off. Unnecessarily complicated and slow. Car washed but not dried so left a water stain all over car so needed to be washed again. A hoover inside was much appreciated though ??
21 January 2025
Well explained overall , bit of misinformation from online team
20 January 2025
Staffs are friendly and helpful.
20 January 2025
Shambles from start to finish
20 January 2025
I would have given it a 5 star but sometimes you have to go to the refreshment bar and ask for a drink. Would prefer to be approach once seated and waiting then to be ask whether I would like a drink or not.
20 January 2025
Vehicle booked in, serviced and collected the next day
19 January 2025
Na
19 January 2025
Everything actioned to my satisfaction
19 January 2025
The team are very very friendly, knowledgeable a pleasure to deal with. My service agent was very nice. I'm having to book my car at an independent BMW service centre to get a job done at a third of the price. So I didn't get all my work completed.
19 January 2025
Full service booked , super turnaround. Dropped at 10.45 done for 1pm . ????
19 January 2025
Very satisfied with the work and information given
18 January 2025
very plesent and good
18 January 2025
Easy hand over and pickup. Staff were very friendly and easy to talk to.
17 January 2025
Just hassle free great customer service.
17 January 2025
I returned my car following a recent recall, I was not updated on the outcome of the investigation. I also received a check list survey and they highlighted a few issues , that was appreciated.
17 January 2025
Very quick
16 January 2025
Super friendly staff who showed me exactly where to go and even went the extra mile by showing me one of the dash features I had forgotten about.
15 January 2025
I was very satisfied with the service experience.
15 January 2025
Really happy with the service.
15 January 2025
Very easy staff very helpful
15 January 2025
Car serviced as described and promised, which is arguably the bare minimum but I have nothing to complain about.
14 January 2025
Great service
14 January 2025
The service are good and efficient.
14 January 2025
Karma was extremely helpful and went above and beyond. BMW was efficient and excelled all customer expectations. I will definitely be sharing this positive experience with family and friends
14 January 2025
Very friendly staff,hand over and collection,straight forward
14 January 2025
Efficiency and quality
13 January 2025
Excellent service
10 January 2025
Experience on the day was fine. Follow up not arranged despite numerous attempt to make contact. Needed a breakdown of the quote for warranty purposes but struggled to get it.
09 January 2025
Full service in quick time
09 January 2025
David from Leipzig was a pleasure to deal with
09 January 2025
Well organised and reliable
09 January 2025
Appalling service, pathetic experience and when confronted I have been told lie. I suppose to get a call from service manager with investigation which I have never received. The brake pads I have got replaced at are still squeaking
09 January 2025
Easy to book in, pleasant experience in dealership.
09 January 2025
No response from team often. Our matter was not taken on the board and seriously.
08 January 2025
Great service and allowed me to drop off car and pick up on time too.
07 January 2025
I am using William BMW Manchester since 2021 but for the first time I am very upset and frustrated. Brake pads were replaced but they producing a sound while pressing the brakes. I called twice , waited for any response since 18th Dec 2024 and no one
07 January 2025
The service experiences I had
06 January 2025
Straightforward service. Friendly staff.
06 January 2025
I received the car quickly in a few hours after dropping it off
06 January 2025
Excellent customer service.
03 January 2025
Front grill popped out when changing the EGR. Was told that they would not of taken out the grill only to be told it may of happened when the engine was jigged forward. Would of liked the acknowledgement that it may of happened during repair
02 January 2025
No complaints
02 January 2025
Super service from entry to exit
02 January 2025
Quick efficient service and very personable staff
02 January 2025
I cannot fault the service provided by the team at Williams Manchester. In particular I would wish to single out the professional and patient service and attention shown by Abbey from the Service Support team.
01 January 2025
Staff were lovely. Although the cost is excessive
01 January 2025
The service was above and beyond
01 January 2025
Excellent service from Devid,
01 January 2025
The communication and service was very good especially the member of staff who did the handover.
29 December 2024
I was pleased that Max efficently diagnosed an issue, solved it and suggested a future plan. Second part of the visit I was allowed to take my car when not fixed, had to return, then missed an important visit to Portsmouth. Future discount offered.
26 December 2024
Everything was done as I was told it would be. The cost was as quoted.
25 December 2024
Work carried out as requested
25 December 2024
Work completed on time and vehicle returned clean
25 December 2024
Would have been great if they had called when my car was ready at the time they said they would.
22 December 2024
Superb and marvellous.
22 December 2024
Completely satisfied
21 December 2024
My car was booked in for diagnostics and the engineers went above and beyond to try and find the issue, but the communication wasn't good so I was left unclear what was happening with the car and having to call towards the end of the day for updates
20 December 2024
Sorry i cant keep typeing comments
20 December 2024
I've been given conflicting information regarding the recall. Some staff have told me that the work needs to be done in January, while others have said it was completed alongside my MOT. To make matters worse, no paperwork was provided to confirm
20 December 2024
Very happy with the service and time it took to do the car.
20 December 2024
Great
20 December 2024
Excellent execution
19 December 2024
It was great service
19 December 2024
Very satisfied. Sophie was a pleasure to deal with and made sure I was happy and taken care of for the whole time I was there.
18 December 2024
Great communication, very professional
17 December 2024
Claire is an amazing member of your team. She embodies why I would reconsider purchasing BMW again. She been my contact twice and both times has been a joy to interact with. Thank you.
17 December 2024
Seamless experience
17 December 2024
Efficient, friendly, professional, prompt
16 December 2024
No complaints and good service.
16 December 2024
Just my opinion
16 December 2024
I would rate BMW cars a 9/10 but Williams Manchester 1 star. I am so shocked at lack of knowledge to be able to fix my car window - it's alarming! I lm starting to think they don't care to properly fix it because it's under warranty/for free.
16 December 2024
Someone decided to pull my dash cam and it's mount completely off the window rather than removing the camera (which attaches magnetically), which was a bit of a faff to get back on
16 December 2024
The service I received was excellent, the report on the car's condition was very good, the car was washed and vacuumed and the free gifts were a nice touch too.
16 December 2024
Very friendly and approachable service by staff. I also really valued the level of care and detail the engineer went into, providing a video and allowing me to choose any extra work via a text link which saved time.
14 December 2024
Prompt and reasonable!
14 December 2024
If this was the sales call Lee was great, engaging, knowledgeable and made me comfortable enough to discuss my needs. Natural sales person
14 December 2024
I was told how long the wait would be and had a lovely coffee and got some work done.
13 December 2024
No problems
13 December 2024
Customer services were very good. I met and was dealt with by Claire who was very professional, friendly and explained everything to me
12 December 2024
Great customer service.
12 December 2024
Good service
12 December 2024
They cleaned my car as well.
12 December 2024
Very poor, slow and unreliable service, which is very expensive and does not live up to one's expectations about BMW standards
12 December 2024
Work very satisfactory.
12 December 2024
The lady who explained the works seemed knowledgable and very polite and friendly but spoke quite fast
11 December 2024
Great team especially Sophie who is always upbeat and helpful
11 December 2024
Very good. They even washed and vacuumed the car which was a nice bonus.
11 December 2024
Carried out my request perfectly.
11 December 2024
Wasn't able to fix my problem. Car was making a crackling sound intermittently which is quite evident when it occurs. However Williams Manchester wasn't able to find the fault. I have been asked to make a video next time it occurs. So I will be doing
11 December 2024
I believe that a five hour window for such a small check is to long. I only live in Davyhulme but it's a couple of miles to walk home at 11.00 and return at 1600 is quite a distance when it's raining.
11 December 2024
Issue not completely resolved. Issue came back day after. Haven't had time to contact BMW again yet.
11 December 2024
All went well and I had complete confidence in the results of my recall All involved were polite and instilled me with complete satisfaction.
11 December 2024
I
10 December 2024
Very quick service, great customer service and no waiting about.
10 December 2024
I can trust that all work carried out was very thorough and to the highest standard
10 December 2024
Very satisfied with the service as always. Everything is always explained thoroughly and clearly communicated.
10 December 2024
Morgan was helpful and patient in explaining his works done on the car, even when I had to return the next day when my car still had a smell. I am still a little worried about my car.
09 December 2024
Didn't cost a fortune.
09 December 2024
The service advisor was very professional and others were excellent and served customers very well. I was given a small cubicle where I could work and also have an online work meeting.
08 December 2024
I was very satisfied they way they handled my case.
07 December 2024
Very satisfied the service was excellent, I was well informed throughout the day and got my car back sooner than I expected which was a bonus.
07 December 2024
Good efficient service.
07 December 2024
I was extremely satisfied with my service experience at Williams Manchester. The service was incredible, and I was particularly impressed by the help I received from Claire. She was such a kind and helpful lady, and she went above and beyond to assis
06 December 2024
all smooth
06 December 2024
Can was returned clean and all the faults were fully rectified.
06 December 2024
Very welcoming experience, friendly staff, kept up to date during the process
06 December 2024
Someone from the centre called and said the service manager will give me a call on my recent visit. No one has call yet.
06 December 2024
It took longer to get my vehicle back.
05 December 2024
Work was completed to expected timescale, lots of updates.
04 December 2024
Very good service
03 December 2024
Fast drop off the car and they deal with the rest. Checklist is very clean what's the problem is. When picking up the car, just take 10 ~15 minutes to do.
03 December 2024
Organised and helpful and polite
02 December 2024
Amazing service and staff members , thank you Karam for all your help
02 December 2024
Great service
02 December 2024
Only improvement would be instructions in the booking email about driving up to the door and waiting in the queue.
01 December 2024
Car was handed back quicker than expected
30 November 2024
Slick check on and finished on time I requested
30 November 2024
Great service All work carried out to high standard and quality
29 November 2024
The dealership provided a thorough and balanced vehicle inspection report as part of a scheduled oil service. After speaking with the service manager, a further appointment was made to install new brake parts. The whole service team were very good
29 November 2024
Because I had a bad experience at the service before this last one and Sophie renewed my faith in the Service team at Manchester.
28 November 2024
Very satisfied, I was serviced by Claire, very nice and welcoming, updated with diagnostics results and repairs, waited for me after closing time as I was stuck in traffic to pick up the car.
28 November 2024
Clean tidy and very prompt
27 November 2024
I actually felt valued and looked after.
27 November 2024
Efficient and very pleasant service
27 November 2024
Costs and timings were as indicated in advance - free coffee, wi fi and newspapers available
27 November 2024
Morgan was a good man helped me a lot
27 November 2024
Karam was polite and kept me posted on the work of my car
27 November 2024
Great service.
27 November 2024
Just a good honest service and advice . Explained all that was happening and what I need now and what could wait but gave assurance . Big shout out to Pav ??
26 November 2024
Morgan especially was efficient and helpful
26 November 2024
Very from receptionist to mechanic nothing is too much trouble
26 November 2024
Service was carried out and I was issued with a healthcheck report plus the car was cleaned inside and out. It was also ready at time of agreed collection.
26 November 2024
All worked completed in 1 day
26 November 2024
Satisfied
26 November 2024
Friendly staff. Quick service.
26 November 2024
The service was smooth and satisfactory
26 November 2024
I am very pleased with Pav. Also the last young man was helpful - it was out his hands and he was following protocol. Unimpressed@ being requested to pay. manager did eventually waive the
26 November 2024
Friendly, polite staff and job on my car was all done quickly..so i was very happy and I'd given full marks if it wasn't for all the chasing me up phoning and all emails for completing this survey.
26 November 2024
I was a little disappointed that I had to pay for 2 new wiper blades that failed after 9 months. You did not charge me labour and cleaned the car.
26 November 2024
Significant wait time at parts department. Significant wait time (45 minutes) to pick car up when arriving for collection, despite calling in advance to check it would be ready. No transport offered despite being warranty claim. £50 out of pocket
26 November 2024
Sophie and Max dealt professionally and in a helpful and friendly manner with all my questions. As ever, Williams go above and beyond.
26 November 2024
Terrible experience
25 November 2024
Utterly disgraceful. When I entrust my car with BMW I expect them to look after both my car and myself as a customer. Being left in freezing temperatures with no car and 20 miles from home was disgraceful.
25 November 2024
Staff were wonderful
25 November 2024
Nice and straightforward
24 November 2024
Professional service
24 November 2024
Unfortunately I am a bit dissappointed with how my recent issue with the drivetrain was dealt with. I first raised this issue to days after buying the car and since the service no one has explained what the issue was.
24 November 2024
Money stolen from car no contact from branch manager or follow up
24 November 2024
This is not a reflection on Abbey but see my comment above. I used Bumper and was told this would be cancelled by the gent that rang me on the Tuesday, he failed to cancel this and I had to chase this up with Abbey on the Friday.
24 November 2024
Service was fast and professional with the staff noticing a creaking noises and booking me in for a warranty fix. However we weren't offered any drinks as I've seen others have received at Williams BMW.
24 November 2024
Slightly lower score as car not complete on time, however FOC loan car provided
24 November 2024
Pleasant and efficient
23 November 2024
Staff were pleasant and helpful
22 November 2024
Karem was very courteous and helpful both on the phone and in person
22 November 2024
Efficient service
21 November 2024
The jobs that needed to be done were carried out without any complications.
21 November 2024
Sophie was outstanding,very professional
21 November 2024
Great service
21 November 2024
Everything is clear and straightforward
21 November 2024
No comment
21 November 2024
Good customer service
21 November 2024
The staff are nice, particularly Karam, he helped me with my board control (BC) button and now my car works perfectly. It was a pleasure.
21 November 2024
Brilliant service and friendly staff
21 November 2024
Service carried out as expected.
21 November 2024
Professional and efficient service
21 November 2024
I've been using Williams for the last five years and I've been really happy with the service received.
21 November 2024
MOT was good so I am very happy considering the car is 2016 and still has a 100% pass rate which just shows how well you guys help me keep my car. Many thanks.
13 February 2025
Will never be going anywhere else, had many dealings with other dealerships and BMW were totally a new 5 star experience.