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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
712 ratings and 340 comments received in the last 90 days.
09 November 2024
Overall well satisfied but being of an age where tech moves so quickly could do with film of all the workings.
08 November 2024
Help and advice was first class and promises made were kept.
07 November 2024
Best centre Iv dealt with. Customer services was fantastic
06 November 2024
The salesperson, Michelle Kelly displayed a high degree of professionalism at all times. She kept me fully informed regarding the progress of the purchase and delivery of the car.
06 November 2024
Kept us updated on progress. Returned calls and emails.
05 November 2024
smooth transition and speedy turnaround
04 November 2024
Excellent experience and people.
04 November 2024
Excellent customer experience.
04 November 2024
Everyone at Williams Manchester BMW were friendly and polite.
02 November 2024
Michelle has been amazing, very welcoming and a great help, she kept me up to date with the delivery and was very accommodating to help me find my perfect car and so quickly! It was a very efficient and smooth process. A very happy customer!
01 November 2024
Really good experience
30 October 2024
From the day we rang to enquire about the new car to the date we picked up our new car, we received great service from Ismail Voraji. Manager was also came to meet us and asked us if we were satisfied with our purchase.
29 October 2024
The extra effort taken by Michelle and the Williams team was really appreciated, and made it an enjoyable experience.
28 October 2024
Everything was planned to perfection making the experience very special.
28 October 2024
I am extremely satisfied with my experience at the BMW Centre throughout the purchase and delivery process. The team made everything seamless and enjoyable, providing exceptional service and attention to detail at every step.
28 October 2024
No issues at all with the whole process, couldn't have been happier
23 October 2024
Always kept informed at each step
23 October 2024
Very easy switch over from old car to new. Made me feel welcome
17 October 2024
Very professional staff , good knowledge Canada's able to find the best deals
10 October 2024
Very good service
08 October 2024
very professional and the handover was amazing
07 October 2024
100% knew the product, answered every question with full knowledge
06 October 2024
Handover was one of the best I have had with the Williams experience.
05 October 2024
I love how they hand over the car to you. It makes you feel like a valued customer, especially receiving flowers as this seems to have gone by the wayside at other dealerships. Please keep this, again it makes a massive difference.
05 October 2024
Smooth transaction and regularly kept up to date on progress without ever needing to chase.
04 October 2024
Great, Ismail had an outstanding knowledge and understanding of all areas of the vehicle.
04 October 2024
Stephen Lorenz was very professional and knowledgeable throughout the process and made me feel valued as a customer at all times. He was quick to respond to queries and always helpful. The handover was excellent
03 October 2024
From start to finish exceptional service
03 October 2024
I had a brilliant experience and very happy with my new car.
02 October 2024
Ismail was brilliant, making the process go perfectly smooth from start to finish, and took great care of me and my family on collection day.
02 October 2024
Michelle looked after us brilliantly at every stage, she went above and beyond to not only make me, but also my daughter feel special. This made the whole experience a dream and we can't wait to do it all again when we're ready for a new car.
01 October 2024
Good service good product
01 October 2024
Ismail and John always look after me.
29 September 2024
Salesman has explained every process to deliver the new car, always help us to make final decision
28 September 2024
Just great, and I loved the flowers and soft teddy and the 'Big reveal' Stephen explained more tech car gadget info, but not so much that we felt swamped. He also joined up my phone, and we can come back in a few weeks for a second handover!
24 September 2024
Again excellent customer care from the team, especially Ismail.
24 September 2024
Everything was perfect. All down to Michelle.
21 September 2024
Michelle Kelly was very polite, welcoming and gave all the information about the vehicle that I was enquiring about. The handover day of my vehicle was excellent, I was very impressed with the presentation of the car and cinematic musical intro.
20 September 2024
Brilliant service from first enquiry to the final handover from Razwan and Stephen
19 September 2024
Very happy
18 September 2024
Same as above.
17 September 2024
Amazing customer service from first enquiry to handover. Highly recommend Josh Jackson at Williams Manchester who was professional and efficient throughout. Extremely satisfied and wouldn't go elsewhere.
16 September 2024
See below
14 September 2024
this is 4th BMW i've purchase brand new, the prevoius 3 were from a BMW dealership in Northamptonshire but i can say BMW Williams - Trafford Park is by far my preference
12 September 2024
Everything was great. Only down side was I mentioned I'd need the car by 1/9, and it was a week or so later than that. But in the centre, everyone was polite and helpful.
11 September 2024
Once again excellent
11 September 2024
Well presented and great service
10 September 2024
I'd like to make a special mention about Josh Jackson who was fantastic throughout my experience purchasing my brand new M2. His customer service, communication and knowledge were brilliant.Please can you give josh the recognition he deserves please.
09 September 2024
really well managed from end to end - great team
05 September 2024
It's always a great experience at William's so very satisfied.
04 September 2024
Someone who listened. But very professional.
30 August 2024
Lovely surprise with the theatrical handing over of my new car. Vehicle itself in showroom condition (as it should be of course) and full guidance given of all the controls and features of the car.
29 August 2024
It was excellent service. I could nt fault the whole process.
27 August 2024
A very seamless experience - quick and easy from putting pen to paper and collection of vehicle!
23 August 2024
Professional and courteous
20 August 2024
?? service of handover was amazing Steven was word can't explain how helpful caring and took his time 2 explain each step which was amazing service fm him he made each member of my family feel special including my granddaughter
13 November 2024
Recall service done on time. Also fixed some small issues and passed MOT. Thanks Alex Calver for you advices and your great support
13 November 2024
Excellent
13 November 2024
Badge isn't back on quite straight
13 November 2024
I brought my vehicle back for a recall but it also had a leak on the front right valve. I asked to buy a valve repair kit on collection but as I collected my car the tyre was fully pumped up and there was no note of it on the health check.
12 November 2024
Excellent service. Clear communication. Friendly and professional staff member Abbie.
12 November 2024
Always very efficient. Sophie and also the reception staff were attentive and courteous.
12 November 2024
Very satisfied, good customer service
12 November 2024
The service was completed sooner than expected. I received a prompt call advising of the completion and ready to collect. Appreciated because I was travelling from afar.
12 November 2024
Great friendly service.
11 November 2024
Helpful staff. I can leave my car at the garage to do some shopping and/or grab a coffee with something to eat over at the Trafford Centre.
11 November 2024
Check in smooth as was collection. Car finished early.
11 November 2024
Good service and the car was valeted very well.
11 November 2024
I felt like rather than me taking my car in to be fixed under warranty and nice easy experience it was a sales pitch
11 November 2024
The valet service could be better. The car and wheels doesn't seem to be washed well.
11 November 2024
Karim who was my service agent kept me well informed of the progress of my repairs and actively sought out to deal with issues that might have led to a delay in me getting my car back
10 November 2024
Because I am delighted with the service provided by the service in your salon
10 November 2024
Service & timing excellent.
09 November 2024
Helpful staff.
09 November 2024
Staff accommodated my request to have the service completed by lunchtime
09 November 2024
Clare was really helpful, very happy with the service provided by all the friendly staff
09 November 2024
Instead of fixing problems I've been given have a job and messed around.
09 November 2024
Clear instructions on what to do on arrival . Really good clean comfortable waiting area with very attentive staff .
08 November 2024
Claire looked after us very well . Car video was recorded and shared . All matters related to next service were informed . So very pleased
08 November 2024
Car service was completed within the advised timescale and I was promptly notified.
07 November 2024
Drive in service experience is outstanding from start to finish, Pawel Markowski was my service advisor and was absolutely fantastic. Communication was great and Pawel was a pleasure to deal with. Car washing could be improved due to the machine wash
06 November 2024
All perfect
06 November 2024
very efficient and informative
06 November 2024
No hello from miserable advisor when sat down Wasn't offered a drink let alone a smile Gave 3 stars because the process was speedy Wasn't asked if i had any issues with the car Didn't seem that interested
05 November 2024
The works where done correctly, on time and for the price agreed
05 November 2024
Service reception staff excelent shame workshop timings did not match 30min job not scheduled
05 November 2024
Dropped off, Serviced and picked up in same day.
05 November 2024
Very courteous service. Treated with lots of respect. Car recall work on EGR cooler completed quickly without fuss.
05 November 2024
Efficient service and good communication.
04 November 2024
Good and speedy result for my vehicle and helpful staff all around
04 November 2024
Great Customer Carl practices. Nice environment and very friendly staff
04 November 2024
I guess you did not what was planned, albeit disappointing to have to replace a part that was only replaced c.18-24 months ago, and have the hassle of Ubers there and back
03 November 2024
I was completely satisfied with the service experience
03 November 2024
My car repaired with free replacement car
03 November 2024
Love the professionalism from start to Finnish, courtesy car, car cleaned when collected, courtesy call when car is ready.
03 November 2024
Claire was a credit to BMW. She explained everything from the moment I arrived and the car was ready on time and looking immaculate. Many thanks
03 November 2024
I was timely greeted by who was assigned to my booking He made sure my query zzz were answered and the expected time for job completion was spot on with the schedule.
02 November 2024
Great service and felt I was well looked after
02 November 2024
The staff need so much more training around customer service. In 4 years I've never come away feeling pleased. I'm curious to know how their bonuses or targets are structured.
01 November 2024
Couldn't have asked for more.
01 November 2024
Great people
31 October 2024
Easy drop of and collection with work done to time
31 October 2024
Claire was excellent! She called me the day before to confirm my appointment, informed me regarding the outstanding amount available from my previous service agreement. She anticipated and told me everything I needed to know throughout.
31 October 2024
Contacted to say my brakes needed to be replaced but the car has only done 16k miles in total! Said I was going to get a second opinion to then be told that it's not actually urgent so didn't actually need doing at all..
31 October 2024
Second to none. Amazing team especially Claire Cullen who has been truly exceptional in helping me to sort out some recent issues with the car. She went out of her way to help and explain. It's always a masterclass in customer service.
31 October 2024
Very helpful and professional
31 October 2024
Claire was 10/10 but there was an unrelated incident that should not have happened while a customer was in ear shot. Apart from that every thing else was fine
31 October 2024
I left the Car and stayed onsite while I was working. With the Available Wifi and Co-Working Desks. I managed to work without any issue. Karam the customer service Advisor Kept Coming over and updated me. The Service were brilliant ??
30 October 2024
Good service, good communication and car came back nice and clean.
30 October 2024
I was very happy with the courteous and prompt service I received
30 October 2024
No problems
29 October 2024
I was kept informed about the progress
29 October 2024
Not addressing customer concerns to satisfaction
29 October 2024
The customer service I receive from Williams Manchester is brilliant. Quick and efficient and really lovely to deal with every time Thank you
29 October 2024
I was very satisfied with my recent service experience at Williams Manchester. The entire team provided an outstanding level of care
29 October 2024
The only negative was the gigantic queue to give the car in.
29 October 2024
Quick and been offered to clean the car.
28 October 2024
It was serviced earlier than planned, I also had a very suitable place to work whilst I waited.
28 October 2024
Customer reps I had were absolutely amazing when drooping and picking the car up. Very knowledgeable and kind.
28 October 2024
The CS representative (Pav) and wider team was very nice/helpful, including the offer of a drink I was expecting not having the car for a day as per advice, but it became 1.5 days, also my app is still showing some work incomplete, hence not 5 stars
28 October 2024
I found the whole experience very calming very well
28 October 2024
Good service but expensive
28 October 2024
All good
28 October 2024
very good
26 October 2024
The post service video was very informative, professionally done and unexpected. Our car was washed and valeted.
26 October 2024
I could have been a courtsy car. but BMW paid for the taxi up to £30.
26 October 2024
Would have been completely satisfied had a courtesy car been an option to cover the inconvenience of not having my vehicle. Something I'm sure would have been offered if I'd purchased a new vehicle through the dealership and was in for service.
26 October 2024
Excellent service. Far better than other BMW garages I have dealt with.
25 October 2024
All my interactions with the Team were professional and more than met my expectations
23 October 2024
Great
23 October 2024
Efficient, helpful and clear communication
22 October 2024
Was only in for recall
22 October 2024
Well treated by staff
22 October 2024
Very efficient
22 October 2024
Excellent standard of customer service.
21 October 2024
They were excellent and the service was thorough
21 October 2024
efficient and good service
21 October 2024
Sophie from the service team looked after me and was offering advice along with being very cheerful.
21 October 2024
Lemmisa was excellent
20 October 2024
Ismail has looked after me impeccably since becoming a client
19 October 2024
Kept us informed
18 October 2024
Top service.
18 October 2024
Morgan took time to speak to me about lots more than just about my car, felt very genuin and interested in helping. I was being updated daily almost on the process of my car repairs. Fantastic service right the way throughout!
18 October 2024
The brakes and steering are still not good, and the car's power consumption is too high
17 October 2024
The showroom provides good services to allow me to work while I wait for my car to be serviced. Staff are friendly and attentive. The rep looking after me also expedited my service for a quick turnaround on the day even though I forgot to select.
17 October 2024
Good communication and fast service
17 October 2024
Karam did an excellent job keeping me informed with progress and gave me tips and advice on how to best look after my car due to the limited miles I do. The car check / report was also a nice touch. Thanks Karam!
16 October 2024
I booked a while I wait recall service and although the service assistant said that wasn't on the record and I'd have to pick up the car 5 hours later he did everything possible to squeeze it in and in less than an hour. Very good service on the day
16 October 2024
The man who served me was extremely, helpful, polite and professional. I have only marked down because I wasn't too impressed with the initial drop off of cars. I thought 8.45 was my slot - not the same as 20 other cars. Felt like a process designed
16 October 2024
The staff service and support from all people on site was fantastic. Including the loan of a vehicle via the loan programme as I had a recall.
15 October 2024
I am still waiting for a refund of taxi fares when my car was recalled on 27th June
15 October 2024
Facilitated a service booking for EGR recall replacement within 10 days of being notified. Efficient and friendly service from start to finish.
15 October 2024
Happy with the customer service and car, disappointed that I had to spend £300 and bring the car in for oil changes within the first 10 months after spending £25000. It should have already been done when sold.
14 October 2024
Because its a fact
14 October 2024
The whole process was painless, accommodating and supportive.
14 October 2024
Morgan was extremely good and went above and beyond in getting a suitable place for me to work whilst waiting on the two days.
14 October 2024
Easy to drop the car off, staff great, car ready earlier than expected. Car looked amazing when I picked it up.
14 October 2024
Staff are very helpful and I like working whilst I wait.
14 October 2024
Done quickly and minimum of fuss
13 October 2024
Would have been 5*, if my request to look into a fault wasn't missed. Car has a TPMS failure I asked at drop off for this to be looked at and a price to be provided to rectify, neither of them were done. So I am non the wiser as to what I need doing.
13 October 2024
This time it was poor and this is not my usual experience. I have had 4 BMWs and Williams has been the main servicer for everyone and I've bought two from you so really disappointing.
13 October 2024
Customer service staff is unhappy and have tired faces. Putting customer's away and feeling unwelcomed.
12 October 2024
Great team as always looking after me and making sure I was kept up to date with the progress
12 October 2024
Inflexibility with booking and time to complete works
12 October 2024
Very good because they did everything right
11 October 2024
Sophie was really good and helpful
11 October 2024
Well organised set up for dropping big car for service. Customer support staff also very helpful.
11 October 2024
BMW staff are second to none friendly and approachable
10 October 2024
Work was good- the complementary clean was surface deep only
10 October 2024
All members of the service team were helpful as always.
10 October 2024
Claire was very friendly and efficient
09 October 2024
As above great service
09 October 2024
Everything sorted within the day. Mindful of my plans of the day and accommodated.
09 October 2024
Claire was very considerate to my requirements and did her best to ensure my expectations were surpassed.
08 October 2024
As per my above comments
08 October 2024
The quote I was given when I booked on the phone increased when I dropped the car off.
08 October 2024
Work carried out as requested, no issues.
08 October 2024
Car was ready on time and always greeted when arrived to pick up car
08 October 2024
I brought my car in for a recall issue bt was not offered a courtesy car. I live quite a distance away and travelling to and from the garage took up a lot of.my day as I had to use public transport
08 October 2024
Professional and efficient service.
08 October 2024
Amazing service
07 October 2024
Quick and efficient service
07 October 2024
Good service
07 October 2024
Staff were professional and kept me informed.
07 October 2024
On pick up I was asked to take a seat whilst I waited for my contact to be free. I was asked to watch out for him and then spent 20 minutes standing up and sitting down looking for him. A note from the receptionist to say I was there maybe an idea.
07 October 2024
Again depending on the person supporting you with the issue. I have drove from Liverpool to Manchester. As Clare's supports me with my problem and keeps me updated and understand my situation.
07 October 2024
Very satisfied, Claire was extremely helpful and kept me updated on my car.
06 October 2024
Very accommodating
06 October 2024
Effectively this section is covered by my earlier previous summary. My questions and concerns regarding issues relating to the age of my vehicle were very well dealt with to my satisfaction.
06 October 2024
The Customer service provided by all from reception, the Lady serving complementary drinks to Pav in the service department who was very knowledgeable, with whom I dealt with.
04 October 2024
Helpful
04 October 2024
Good service
03 October 2024
Tried his best
03 October 2024
The service was impeccable
02 October 2024
Quick efficient Service.
02 October 2024
Very friendly and welcoming staff who kept me up to date at every step. Everything ran on time and was performed to a high standard. Thank you very much to the team at Williams Manchester!
02 October 2024
The team just look after you
02 October 2024
Best BMW garage
02 October 2024
Car wasn't washed after service even though it was promised
01 October 2024
Easy to drop off the car by driving in. Great communication throughout the process.
01 October 2024
Great service from staff, nothing was a problem
01 October 2024
Pav was excellent
30 September 2024
Sophie was great, friendly efficient and helpful
30 September 2024
Lots of friendly staff in a relaxed environment created a good atmosphere. The handover when driving into the workshop was impressive and the staff listened to what I needed. The turnaround for the work was quick.
30 September 2024
Overall the service received was very slick and efficient. I did raise a query regarding the steering wheel being slightly off centre. This was acknowledged as being the case but it wasn't rectified or a solution offered.
30 September 2024
We dealt with Daniel from the start, he looked after us all the way through the sale, which unfortunately involved a stop sale recall which delayed the sale by about 10 days but he was very good and kept us informed at all times. Thanks again Daniel.
30 September 2024
Poor knowledge by service managers involved
30 September 2024
Quick efficient and well informed of service details
30 September 2024
Happy with the service overall
28 September 2024
Pleasant staff
28 September 2024
Extremely satisfied by the whole experience.
27 September 2024
Very thorough and give you a full breakdown on what they gave done
27 September 2024
It was great to be contacted about my vehicle service requirements and have it booked in
26 September 2024
MOT and Service all done in 1 day
26 September 2024
Nothing went wrong. Everything was perfect. Updates, clean car repaired and returned
25 September 2024
Some confusion over car being washed and vacuumed. I didn't want it washed the car was left in line waiting to be washed but the cleaners had been instructed not to wash the sales staff were waiting for it to be washed. The outcome I was sat waiting
25 September 2024
Would have been 5 but the WiFi wouldn't let me on.
25 September 2024
It was a pleasant experience and I received a £100 voucher
25 September 2024
Did what they said they would do.
24 September 2024
Brio
24 September 2024
Very good customer service
24 September 2024
Problem-Solving and Proactivity: Exceptional customer service,solving problems and anticipating customer needs before they arise
24 September 2024
Lemissa was amazing! Had a laugh and a smile and did everything she could to make the service experience efficient and smooth!
23 September 2024
Person who helped me was amazing
23 September 2024
Help full people
23 September 2024
Job done to satisfaction
22 September 2024
It really made my day
22 September 2024
Everything was addressed quickly and efficiently. Car returned very clean
22 September 2024
The initial booking in was very straightforward, no problems. The workmanship from the tech, great. The service representative was dismissive and uncommunicative.
22 September 2024
See above! Also it is a nice touch to have the car cleaned before it is returned
21 September 2024
From start to finish a pleasure to deal with
21 September 2024
Booking my service over call centre was difficult - having had my car serviced for brake fluid the call centre operators did not have my data. On arriving at bmw centre - the technician didn't know I was booked in. Pav took over and helped a lot
20 September 2024
Matthew Bernard has been exceptional with his level of customer service in resolving my cars issue. It is very much appreciated.
20 September 2024
Receptionist went out of her way to convert my 'all day' booking to a 'while you wait +' saving me hours of Trafford Centre time- killing! Job done exactly as booked. Good communication throughout.
19 September 2024
From arriving and checking my car in to driving the car back home. It all works like clockwork! A speedy excellent service from start to finish.
19 September 2024
All done quicker than expected.
18 September 2024
Best service I've ever experienced
18 September 2024
Great customer service from the employee who I dealt with and very quick turnaround.
17 September 2024
Service member staff was polite and very professional.
17 September 2024
Just how everything was handled by the team
17 September 2024
Morgan was in control and exceeded expectations.
17 September 2024
Very accommodating when I was in trouble with a dead battery and no MOT for which I am very grateful. The only negative is that you are forced to pay for the diagnostic health check every time when I only needed a check of the battery/alternator.
17 September 2024
They booked my car in without appointment after it developed a fault and sorted out a hire care through assistance for me.
17 September 2024
Fast and efficient service
17 September 2024
Problem solved
17 September 2024
Had a terrible experience 18 months ago at a competitor BMW dealership which is located much closer to me (7 miles Vs 22) but vowed to never return. Not been disappointed this far with Williams BMW.
17 September 2024
Claire who was front of house was friendly and professional
16 September 2024
Claire in Service is always exceptional. Credit to the company
16 September 2024
Quick, efficient and courteous.
15 September 2024
Good
15 September 2024
Positive
15 September 2024
The manner of the actual people were very pleasant.
14 September 2024
No issues with this visit.
14 September 2024
The staff completed all the work efficiently and were very polite.
14 September 2024
Always trust bmw dealership with my car and know they are reliable.
14 September 2024
Good example
14 September 2024
Service was quick and I received complimentary presents which was a nice touch!
13 September 2024
Completely satisfied
11 September 2024
Check in staff was friendly
11 September 2024
Very good service
10 September 2024
Everything was perfect!
10 September 2024
i'm very satisfied with William Manchester
10 September 2024
From start to finish you guys have been amazing thankyou
10 September 2024
As efficient as I could have expected
09 September 2024
Removal of hand car wash and clean service disappointing.
09 September 2024
Everything done to my satisfaction.
09 September 2024
The services are completed quickly and satisfactorily.
09 September 2024
good response, attentive and kind
09 September 2024
Good guideline even carried out health check
09 September 2024
My appointment was booked since May for the 3rd of September but you did not even think to send me a reminder. It would be a good practice to send people reminders when their appointment's due date is close.
08 September 2024
Very satisfied.
07 September 2024
Received very good service, explaining not only what was happening on the day, but also how the dealership can help with ongoing support and care for my car. There was also additional work required on my car that was completed quickly due to the fac
07 September 2024
Ideal facilities, convenient location, knowledgeable and familiar friendly staff (some of which I have known for two decades)
07 September 2024
Customer service
06 September 2024
Excellent service good communication
05 September 2024
If the technician could repair my car faster, it would be perfect
04 September 2024
Quickly dealt with my fault, and kept me updated throughout.
03 September 2024
Lovely service, nice touch that they wash and vac your car after
03 September 2024
Very satisfied.
03 September 2024
Very friendly assistant.
02 September 2024
Everyone was very helpful
02 September 2024
Did what they said......
01 September 2024
Ditto
01 September 2024
Good service
01 September 2024
First rate service
01 September 2024
The service,mot and recall all went efficiently and I was able to pick my car up after lunch.
31 August 2024
Job done correctly in the time stated
30 August 2024
Excellent customer service. I loved the way I was able to work from the garage whilst my car was being serviced, and I appreciated the breakfast I was offered too.
30 August 2024
Completely satisfied.
29 August 2024
Lady I dealt with over the phone and in person on the day was lovely and friendly and really helpful. Clear instructions on where to go/ what to expect, timings were spot on and easy pick up.
29 August 2024
Again the customer service is always very good and the staff get to know you and you them.
29 August 2024
Delivered in promises particularly on timescales.
28 August 2024
The whole experience was good and Lemissa was very informative and had a great personality.
28 August 2024
Every thing was taken care of but always kept informed
28 August 2024
The lady serving me was very helpful and explained everything that I needed to have explained. She was very friendly and welcoming.
27 August 2024
Job done within a few hours Vehicle health check done Good communication
27 August 2024
Exceptionally friendly and caring attitude shown to us by the lady who dealt with our case. Thanks for that !
27 August 2024
They confirmed they had the required tyre, told me how to find them, met me on arrival and completed the repair quickly.
27 August 2024
All work completed
26 August 2024
The car was not valeted. BMW knew that my car had been stolen and recovered to their garage. There was some liquid left on the seats. This had not been looked at by bmw
26 August 2024
Car feels great
26 August 2024
Overall l was satisfied with service.
26 August 2024
Because Pav has great customer service, friendly and helpful
26 August 2024
Always good service. Polite
26 August 2024
Easy process, good communication happy with service.
26 August 2024
Wasn't kept waiting and the car was cleaned for me.
25 August 2024
The detail of the service, the video and the support the service staff gave was fantastic, they sat down with me and explained every little detail. thank you
25 August 2024
Staff are really good. Service is good but expensive and I feel they try and sell you extras service requirements that you don't really need right now.
25 August 2024
Easy to drop off and pick up vehicle
25 August 2024
Pleasant staff in pleasant waiting area.
24 August 2024
I am confident that the work that is carried out is to the highest standard and I receive a report regarding the work carried out .
24 August 2024
Quick and efficient
24 August 2024
Because the staff I personally dealt with were lovely, efficient in their job, very helpful, pleasant and friendly, everything you need to make the customer feel comfortable, and Morgan was the most helpful and friendly member I could have wished for
24 August 2024
Really outstanding service just didn't reset the MOT notification on my car had to do it myself.
24 August 2024
Service engineer video link very detailed on vehicle condition. Service itself completed on time. Collection after Service efficient with no delay.
24 August 2024
Welcoming and helpful members of staff
24 August 2024
All staff are lovely
22 August 2024
See above
22 August 2024
same as above
22 August 2024
Everything was perfect and Claire was great to deal with.
21 August 2024
Very easy to do business with, not pushy at all, very clear and timely communication
21 August 2024
Great customer experience. Staff willing to go the extra mile
21 August 2024
Looked after us
21 August 2024
Quick and efficient!
21 August 2024
Good communication before, during and after the service visit. Everything was completed on time and in line with the estimated costs.
21 August 2024
Based on my previous not so good experience, I must say it was a breath of fresh air to have Sophie handle my case. Thank you so much.
21 August 2024
Claire was very helpful, knowledgeable and friendly
21 August 2024
Good communication skills
20 August 2024
No complaints at all
20 August 2024
I have no negative comments regarding the service from the guy who was extremely polite when handing him the keys to my car to Claire being fantastic when sorting payment.
20 August 2024
Your service advisor, Sophie Allen, is very professional, polite and attentive. She is definitely an asset to your centre. Super 5 stars service.
20 August 2024
The service by Karam, mostly. I think the recall work went fine but Karam ensured I understood the process and was a great contact to deal with.
20 August 2024
From booking to taking the car in everything went smoothly
20 August 2024
The staff here are wonderful!
20 August 2024
Excellent service especially the video sent from the mechanic
20 August 2024
Quick, Efficient & Great communication
20 August 2024
Prompt and thorough and informative
20 August 2024
Great person helping me iut
20 August 2024
Efficient handling of recall requirement.
09 November 2024
Absolutely fabulous, Clear communication went through all aspects of the car.